General Advice Services

Ealing Specialist Advice Service (ESAS)

ESAS provides advice and information to adult residents of the borough of Ealing (and young people aged 16+ going through transition) who have additional needs and carers/representatives of people who meet the criteria which can include:- learning disabilities or learning difficulties, physical disabilities, mental health issues, sensory impairments, autistic spectrum conditions, long term health conditions, have age related needs and are aged over 50

The ESAS service can also provide advice in the following areas:- housing, benefits, equipment, aids and adaptations, employment (eg. Access to Work, adjustments to the workplace), transport and travel (eg. blue badge, Motability and freedom pass applications), health and social care and personal budgets, disability rights. ESAS can direct clients who require legal advice to solicitors and legal advice services.

The phone lines can be very busy. If they do not answer right away, please leave a message with your name and contact number and they will call you back.

The office is open to visitors at the following times:

  • Monday – 10:00am – 4:00pm
  • Tuesday – 10:00am – 4:00pm
  • Wednesday – closed all day
  • Thursday – 10:00am – 4:00pm
  • Friday – 10:00am – 1:00pm

Telephone: 020 8579 8429
Text only: 07837 186 733

Healthwatch Ealing

Healthwatch Ealing collects local voices to influence the delivery and design of local health and social care services. This means working with partners such as the council, CCG and the NHS on addressing local needs, rationalising or reshaping the way health and care services are delivered and planning for the future.

Healthwatch Ealing is also a member of Ealing’s health and wellbeing board, working in partnership with the council and other members to address local health priorities.

Healthwatch Ealing relies on volunteers, who:

  • Feedback on local services by taking a few minutes to answer a survey
  • Attend meetings to talk about issues (in person and online)
  • Monitor local service providers
  • Look into specific issues of concern

Telephone: 0203 8860 830
Address: Martin House, 1 Swift Road, Southall UB2 4RP


Hestia works together with adults and children to change their lives at the times when they most need support. The help people find a permanent home, manage their finances, take care of their health, and access work, training or education, as well as providing emotional and practical support to help people succeed in their daily lives.

Hestia is also an ‘Ealing Floating Support Service’ and offer the following service for adults aged over 55 and a resident in Ealing;

  • A 7-day a week service to support hospital in Ealing to reduce delayed discharges and support patients in the transition from hospital to home
  • Advice, signposting and support upon discharge
  • Ensuring access to basic provisions including food, utilities and medication
  • Arranging for deep cleans where discharge is prevented due to environmental issues
  • Financial advice, welfare benefits and budgeting
  • Liaising with support and statutory agencies
  • Reducing social isolation
  • Developing daily living skills
  • Liaising with Food bank services

Telephone: 0203 096 4299 or 07823 346 707

Southall Black Sisters

Southall Black Sisters host a resource centre providing advice and information for women concerning domestic violence, sexual abuse, immigration and welfare matters. A counselling service is also available for clients.

Telephone: 020 8571 9595


The Centre for Armenian Information and Advice supports Armenian elders and carers with benefits, housing and immigration advice. Access to the service is by appointment only (Monday to Friday).

Telephone: 020 8992 4621